Refund Policy

We want you to be confident in your KOMMIRA purchase. If something is not right, please contact us and we will work with you to find a reasonable solution. 

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You may request a return within 14 days of delivery.

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To qualify for a return, the product must be:

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Unused, uninstalled, and in its original condition, Complete with all included components and hardware, Returned in its original packaging, where reasonably possible.

Accompanied by proof of purchase / Order Number. 

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Please contact us before returning an item. Products returned without prior authorization may not be accepted.

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.

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We recommend using a trackable shipping service. KOMMIRA is not responsible for return shipments that are lost or damaged before they are received.

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Original shipping charges, customs duties, and brokerage fees are non-refundable unless the return resulted from an error by KOMMIRA.

Returned products will be inspected after they are received. If the return is approved, the refund will be issued to the original payment method.

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Please allow 5–10 business days for an approved refund to be processed. Additional time may be required for your bank or payment provider to post the funds.

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Products returned incomplete, damaged, used, or outside the requirements of this policy may receive a partial refund or be refused.

Inspect your order after delivery. If it arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Most packages will contain a tamper evident seal. 

Minor variations in surface texture, colour, finish, or manufacturing marks may occur as a normal result of the selected production process. These variations do not constitute a defect when they do not affect the product’s intended fit, function, or durability.

Every product is individually inspected for quality, fit, and finish before being packaged and shipped. 

Please include:

- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging when transit damage is involved

- Keep the product and all packaging until the issue has been reviewed.

We stand behind every product we make. If we send the wrong item, overlook a defect, or otherwise make a mistake with your order, we will make it right—no questions asked. Depending on the circumstances, we will provide a replacement or issue a full refund, including applicable shipping costs.

Contact us as soon as possible if you need to cancel an order. An order may be cancelled for a full refund if production or shipment preparation has not begun.

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Once an order has entered production, been customized, or been dispatched, cancellation may no longer be possible.

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Orders placed using an inaccurate country or workaround address to bypass shipping restrictions will be cancelled and refunded. Non-refundable payment-processing or currency-conversion charges may be deducted where permitted by law.

Customers are responsible for reviewing product descriptions, measurements, and compatibility information before ordering. If you are unsure whether a product will work with your equipment, please contact us before purchase.

We want you to be confident in your purchase and are always open discussion to ensure your order is correct!

Please note KOMMIRA is not responsible for product failure, equipment damage, property damage, or other loss resulting from incorrect installation, incompatible equipment, unauthorized modification, misuse, neglect, or use outside the product’s stated purpose.

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Contact KOMMIRA before installation if you are uncertain about compatibility or proper use. We are always here to help!