Shipping Policy

KOMMIRA products are designed, prepared, and shipped from Ontario, Canada. We take care to ensure every order is inspected and securely packaged before it leaves our workshop.

​

Limited-run, made-to-order, and pre-order products may require additional time. Any extended processing estimate will be noted on the applicable product page.

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout based on the destination and order size.

​

Delivery estimates begin after the order has been processed and transferred to the carrier. These estimates are not guaranteed and may be affected by weather, service interruptions, customs processing, or other circumstances outside KOMMIRA’s control.

​

When tracking is available, a shipping confirmation containing the tracking information will be sent after the order has been dispatched. Tracking updates may take up to 48 hours to appear. Tracking numbers will also be attached to your order page. 

​

We currently ship only to the destinations available during checkout. If your location is not listed, please contact us before placing an order.

Orders submitted using an inaccurate country or a workaround address to bypass shipping restrictions will be cancelled and refunded. Any non-refundable payment-processing fees may be deducted from the refund.

International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product or shipping price and are the customer’s responsibility. 

​

KOMMIRA cannot guarantee international delivery dates or alter customs documentation to avoid applicable charges.

Carrier delays can occur after an order has left our workshop. If tracking shows no movement for an extended period or your order has not arrived within a reasonable time after the estimated delivery date, please contact us so we can help investigate.

​

If a shipment is marked as delivered but cannot be located, please contact us promptly. We will review the available tracking information and assist with a carrier investigation where appropriate.

KOMMIRA cannot guarantee replacement or reimbursement when the carrier has confirmed delivery to the address provided.

If your order arrives damaged, photograph the product and shipping packaging and contact us within 7 days of delivery. Please retain all packaging while the issue is reviewed.